Patchstack
This notice applies to https://patchstack.com/ (“Site”) owned and operated by WebARX OÜ (Company Registration Number 14331217) located in the Republic of Estonia. The policy specifically explains how we, our partners and users of our services deploy cookies, as well as the options you have to control them. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
What are cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other devices when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).
How we use cookies?
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience, and some allow the display of advertising from selected third-party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action.
Our Site uses cookies to identify you, so you don’t need to log in each time you visit our Site. The cookies are linked to your customer identifier, which is associated with the information in your account. Within our Site, we and our partners, affiliates, and/or analytics or service providers use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer the Site, track visitors’ movements around the Site and to gather demographic information about our visitor base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this information gathered about you from our Site to help personalize search results, diagnose problems with our server, and to administer our Site. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
We also use tracking technologies such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes, attached to purchases at an item level, used to determine where within the application a product was added). We report this data back to our Patchstack web services. These results are not shared with any third parties and are used solely for deciding when to retire SDKs/OS versions and to identify characteristics of major visitors so that we may optimize our applications and services for those visitor types.
Cookies we use
Strictly necessary/ technical – these cookies are necessary to allow us to operate our Site so you may access it as you have requested. These cookies, for example, let us recognize that you have created an account and have logged into that account to access Site content. They also include cookies that enable us to remember your previous actions within the same browsing session and secure our Site.
Analytical/ performance – these cookies are used by us or third-party service providers to analyze how the Site is used and how it is performing. For example, these cookies track what pages are most frequently visited, and from what locations our visitors come from. If you subscribe to a newsletter or otherwise register with the Site, these cookies may be correlated to you. These cookies include, for example, Google Analytics cookies.
Functionality – these cookies let us operate the Site in accordance with the choices you make. These cookies permit us to “remember” you in-between visits. For instance, we will recognize your username and remember how you customized the Site and services, for example by adjusting text size, fonts, languages and other parts of web pages that are alterable and provide you with the same customizations during future visits.
Third-party advertising – these cookies collect information about your activities on these and other sites to provide you targeted advertising. We may also allow our third-party service providers to use cookies on the Site for the same purposes identified above, including collecting information about your online activities over time and across different websites. The third-party service providers that generate these cookies, such as Google and Facebook, have their own privacy policies and may use their cookies to target advertising to you on other websites, based on your visit to our Site.
The data collected by the Site and/or through cookies that may be placed on your computer will not be kept for longer than is necessary to fulfill the purposes mentioned above. In any event, such information will not be kept for longer than one year.
List of cookies which Patchstack main site collects
- Google Analytics: _ga (2 years), _gid (24 hours)
- Hotjar: _hjIncludedInSample (1 year)
- Recurly
- Adwords
- Patchstack: remember_web_* (5 years)
- Intercom: intercom-lou-* (1 year), intercom-session-* (7 days)
List of cookies which Patchstack Portal collects
- Google Analytics: _ga (2 years), _gid (24 hours)
- Hotjar: _hjIncludedInSample (1 year)
- Recurly:
- Adwords
- Intercom: intercom-lou-* (1 year), intercom-session-* (7 days)
- Patchstack: webarx_web_agency_crm_session
- Patchstack: XSRF-TOKEN (24 hours)
Cookie consent
You may see a “cookie banner” on our website that asks for your consent to use cookies. We do not set, or allow our partners to set, cookies that use your personal information before you click to accept. When you consent in this manner, we and our third-party partners may set cookies on the site you are visiting and on other of our websites, dashboards, and services.
Controlling cookies
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide ways to control cookie behaviour such as the length of time they are stored – either through built-in functionality or by utilizing third-party plugins.
If you would prefer to opt-out of cookies, it is possible to control cookies by following the steps below, however, you should be aware that you might lose some features and functionality of the Site if you do so. Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/settings in your web browser to control cookies. Some internet browsers have a ‘Do Not Track or ‘DNT’ setting; this sends a signal to websites asking them not to track your browsing. The following links may be helpful:
Cookie setting in Internet Explorer
In some cases, you can choose to accept cookies from the primary site but block them from third parties. In others, you can block cookies from specific advertisers, or clear out all cookies. Deleting or blocking cookies may reduce the functionality of the site. To learn more about how to reject cookies, visit http://www.allaboutcookies.org/ or go to the help menu within your internet browser. For more details on your choices regarding the use of your web browsing activity for interest-based advertising visit youronlinechoices.eu (EU based) or optout.aboutads.info (US-based). If you experience any problems having deleted cookies, you should contact the supplier of your web browser.
Please be aware that these are third party websites and we do not accept any liability for the instructions given on these sites.
Contact us
We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version.
This Cookie Policy was last updated on 21 November 2018.
If you have any questions about our use of cookies, you can contact us at support@patchstack.com
Data retention
- We store personal data as long it is necessary for the related processing purposes. The storage period depends on the type of personal data and purposes.
- Typically, we store User’s personal data as long as the User is using the Services. We keep personal data as long as it is required by law or necessary for internal reporting and reconciliation purposes. For example, we keep all payment transactions data for 7 years due to the accountancy rules.
- In the event that there are suspicions of a criminal offense, fraud or false information having been provided, the data will be stored for 10 years.
- In case the User decides to delete the account, the personal data will be held for another 12 months in order to prevent and investigate possible violations (fraud, fake accounts, identity thefts etc).
Security
- Our intent is to provide privacy, integrity, as well as authentication with regards to our online communication. The security measures we have taken are intended to secure and encrypt your data, such that a third party cannot capture, access or read the information while it is in transit between your computer and our system.
- We use some third-party service providers to help us provide services related to the Site such as the cloud platform providers. We have concluded contracts with the processors of personal data which provide protection at the same level as set out in this Privacy Notice.
- We implement and maintain reasonable and appropriate technical and organizational security measures to protect the personal data we process, from unauthorized access, alteration, disclosure, loss or destruction.
- We further protect personal information by restricting its access to those employees, contractors, advisers and service providers that we determine to require access to such information for any of the purposes stated in this Privacy Notice.
- Any personal data collected by Patchstack is stored in the data centers located on territories and hosted by service providers that present sufficient guarantees in terms of technical and organizational measures that are required pursuant to the GDPR.
- Only authorized employees have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the Site
Links to external sites
- The Site may provide you access to websites or services owned and operated by third parties. These third-party websites or services may have their own privacy policies and are not governed by this Privacy Notice. We are not responsible for the privacy practices or the content of any third-party websites or services.
Direct marketing
- We may send you e-mails for direct marketing purposes. We only use your e-mail address for sharing Patchstack related direct marketing messages. In case you wish to stop receiving e-mails for direct marketing purposes please click “unsubscribe” at the end of such e-mail.
Changes
- This Privacy Notice is dated 19.04.2019. We may update this Privacy Notice at any time if required in order to reflect changes in our data processing practices, in personal data protection laws or otherwise. For substantial changes to this Privacy Notice, we will use reasonable endeavours to provide notice thereof. The current version can be found on our website.
Dispute resolution
- Disputes relating to the processing of personal data are resolved by Patchstack support via support@patchstack.com
- The supervisory authority is the Estonian Data Protection Inspectorate (www.aki.ee) which can be contacted via email info@aki.ee.
