Case study: How Libya’s Leading Host - Libyan Spider - Blocked 65k+ Threats with Patchstack

As Libya’s leading hosting and domain provider, Libyan Spider supports a rapidly growing WordPress ecosystem. Following national compliance trends and market demand encouraging businesses to establish an online presence, the company saw a sharp increase in WordPress installations, many managed by non-technical users.

While this growth unlocked new opportunities, it also expanded Libyan Spider’s security responsibilities. To maintain customer trust, meet ISO 27001 requirements, and protect WordPress sites at scale, Libyan Spider turned to Patchstack.

The challenge: Rapid WordPress adoption expands the attack surface

While the underlying vulnerabilities existed on customer-managed WordPress sites, the rapid growth of WordPress installations meant the operational burden fell on Libyan Spider, driving more support cases and a stronger need for proactive protection. 

Many customer websites relied on outdated plugins and themes, followed inconsistent update practices, and lacked a clear understanding of WordPress security responsibilities. 

At a hosting scale, these gaps quickly turned into operational challenges:

• Recurring vulnerabilities in customer-managed WordPress sites
• Difficulty enforcing consistent security across shared hosting environments
• Limited visibility into which plugins exposed customer sites to risk
• The need for a scalable, automated security layer to support ISO 27001-aligned controls

Before Patchstack, WordPress security incidents directly affected both operations and customer experience. Support teams faced a growing volume of vulnerability-related tickets and spent significant time investigating incidents on shared hosting accounts. Meanwhile, customers grew frustrated, often unaware that they needed to take action to keep sites secure.

It became clear that Libyan Spider needed a proactive security approach that protected customers without increasing operational overhead.

The solution: Proactive WordPress security at scale

Patchstack enabled Libyan Spider to shift from reactive incident response to a proactive WordPress security model built for hosting environments.

Following a fast implementation, Libyan Spider was able to:

• Detect plugin and theme vulnerabilities earlier
• Reduce manual security checks for support and security teams
• Gain clearer internal visibility into WordPress risk exposure
• Improve coordination between NOC, support, and security units

Instead of responding after compromises occurred, teams could now identify and mitigate risks before exploitation. Response times improved, operational efficiency increased, and customers experienced fewer security-related issues - without any change to their workflows.

Integrating Patchstack into Libyan Spider’s infrastructure

Patchstack integrated smoothly into existing systems, allowing Libyan Spider to strengthen security without adding complexity - all the while ensuring that customers experience no disruption or workflow changes.

The results

With Patchstack in place, Libyan Spider has significantly improved both the security and stability of its WordPress hosting environments:

• 410 active WordPress installations are currently protected with Patchstack
• 65,811 threats blocked, including attempts to exploit vulnerable plugins and themes
• A noticeable decrease in WordPress vulnerability-related support tickets
• Faster incident resolution using Patchstack’s contextual vulnerability insights
• Improved stability across shared hosting environments

These results were achieved early in the rollout, and adoption is expected to grow further as Patchstack becomes part of the default onboarding workflow. Libyan Spider’s users get greater security - without added complexity. 

Want to turn your hosting plans into secure and high-converting solutions? Let’s talk about how Patchstack can help.

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