20.1K+
Threats blocked by Patchstack in 3 months across 300 sites
WordPress might be powering 40% of the internet, but every user has a different stack. And as a premium, fully-managed hosting provider for WordPress, BigScoots’s mission is to optimize and secure them all.
Their secret sauce? Their partnership with Patchstack.
Patchstack is not only a powerful security tool, but also a powerful security partner. It proactively protects our clients’ services from risk by identifying and mitigating vulnerabilities, so we can stay one step ahead of risks and ensure a safe hosting environment.
The challenge: Outdated plugins, complex sites, and hidden risks
Many of BigScoots’ customers initially come to them with outdated software. And in many cases, especially when the sites are complex or development budgets are tight, updates aren’t a quick fix.
That creates real risk. Outdated code introduces known vulnerabilities that attackers can (and do) exploit. And because many security tools rely on reactive defenses, they don't help much when updates can't happen immediately.
BigScoots needed a smarter, more proactive approach.
The solution: Upgrading and securing users before updating plugins
Patchstack gave BigScoots the ability to protect customers even when updates are delayed.
With Patchstack’s system, incorporating virtual patching (vPatching), vulnerability exploits are blocked with security rules. This keeps users safe before they update plugins, without changing their site or plugin code.
To put it plainly, it’s less stress for customers and fewer security incidents for the support team.
But it’s not just the protection that stood out.
An elegant way to increase revenue
BigScoots also used the Patchstack API to integrate security reporting directly into their Client Portal.
Every customer can see vulnerability data inside their dashboard, prompting them to purchase the add-on package with Patchstack’s real-time protection.
It’s a simple, effective way to increase revenue, offer more value, and give customers peace of mind.
It’s just made conversations with clients easier. We’re talking about improvements and prevention, not swooping in after something’s already broken.
Fast and scalable integration
Getting started with Patchstack was easy.
Everything BigScoots needed was available on day one with a seamless process:
1️⃣
Automatic plugin installation through the API when users sign up for the security plan.
2️⃣
A bird’s eye view dashboard allowing the BigScoots team to review all protected sites, adjust settings, and export PDF reports.
3️⃣
Out-of-the-box experience native to the hosting panel that tells customers, “No need to stress, it’s all been taken care of!”
The results
In just three months, Patchstack stopped 20,137 threats across 300 sites with BigScoots’ Performance & Security package.
The support ticket volume is down, the team is resolving issues faster, and customers are staying safer, without needing to lift a finger.
That’s real impact.
As they expand their portal and onboard more clients, BigScoots plans to continue working with Patchstack on new features, client-side controls, and deeper integrations.
Their goal? Keep building secure, resilient, and high-performing websites powered by hosting that doesn’t just respond to threats, but stays one step ahead of them.
Want to turn your hosting plans into secure and high-converting solutions? Let’s talk about how Patchstack can help.
